Learn how North Shore Mazda is addressing COVID-19

PROUD TO BE YOUR DEALERSHIP

As a small business, we work hard every day at North Shore Mazda to create the best experience for our customers, be a great employer to our amazing team, and give back to the community we serve — but if you believe some of the latest commercials from national “online car buying” brands, you may think we’re movie villains 😂.

 

stereotypical sleazy car salesman

TV CAR DEALERS

friendly car salesman helping a customer

REAL CAR DEALERS

 

The truth is we can provide a much more convenient and confident online buying experience than any national used car website — which connect you with a national call-center — because our website connects you to an amazing local staff who care about you and want to build lifelong customer relationships.

 

THE BEST CAR BUYING (AND OWNING) EXPERIENCE

We’re here to help before, during, and long after your purchase — making sure you enjoy the full value of your investment and have all of your family’s vehicle needs taken care of for years to come.

car owner bringing a vehicle in for service at a dealership

A great car buying experience is just the beginning. Our team is here to help you have a great car owning experience.

Also, we have tons of new and used cars you can come see, test drive, and trust (like these!). Take a look around and let us know if you have any questions! Our job is to help neighbors like you drive happy with a vehicle (and monthly payment) you love.

 

 
EXPLORE VEHICLES ONLINE

New And Used Inventory Available

TAKE IT FROM OUR NEIGHBORS

We’re super proud of the car buying (and servicing) experiences we provide, and our #1 goal is creating happy customers in our community. Start your easy, transparent shopping experience now and see why people love working with our team online and in-store.

 
START SHOPPING LOCAL!

Check Out Our Great Deals

 
 

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Cars May 2, 2021

Always had a great experience with the service department and the knowledge

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Cars May 2, 2021

I am extremely pleased with every aspect of what Mazda in Danvers does Great service for repairs and excellent customer service. The staff puts in a lot of time to make things work well for me when leasing a car.

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Cars Apr 30, 2021

Excellent service from sales consultants. Both sales person and sales manager. Felt comfortable through entire process. Also with finance department.

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Cars Apr 29, 2021

Had a good experience and was treated well with no pressure whatsoever. Duarte Bettencourt, my salesman was very good and did a nice job with me in the buying process. Thanks.

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Cars Apr 29, 2021

Service Department is top notch. Service advisors are knowledgeable and friendly. Repairs are always done with quality service. Video sent on cell phone showing what repairs are being done is an added bonus.

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Cars Apr 29, 2021

Highly recommend 5 star service Eric my sales man was awsom

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Cars Apr 28, 2021

Got a great deal. Our salesman Brian was very knowledgeable, organized and polite. Did not pressure us. He followed through with exactly what and when he promised. At delivery, the car was thoroughly explained to us by Lisa.

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Cars Apr 28, 2021

Excellent service as usual, especially John Burke, service manager.

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Cars Apr 27, 2021

Jonathan was very thorough and attentive; service was done right and on time.

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Cars Apr 23, 2021

Service people were friendly and professional Let me know what was going on and sent me a video of my car in the air and explained what was needed

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Cars Apr 22, 2021

The only issue that I had was that my appointment was scheduled for 11:00 a.m. but the email that I received said that it was 10:00 AM. I did call that morning to confirm that the appointment was in fact 11 AM.

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Cars Apr 20, 2021

In general, "taking your car to the dealership for service" is considered overpaying for commodity-level work. This is definitely NOT the case at North Shore Mazda - Danvers. I have been taking my Mazda3 there for routine service EXCLUSIVELY because the work is always exactly-and-only what's needed and the customer service desk guys (Jonathan and John) are top-shelf. I feel I always get my money's worth and peace of mind that my car will continue to be dependable, thanks to their service. The showroom is impeccable and currently there is someone wiping down and disinfecting surfaces ...

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Cars Apr 19, 2021

Top notch dealership! Very clean and well spaced for distancing. I worked with Dominique and she was wonderful. Good at listening to my needs and not pushy like so many other sales people!

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Cars Apr 15, 2021

John Wyman was a delight to work with: he is always so courteous and helpful and knowledgeable. He went out of his way to accommodate us and made the who service experience pleasurable. He is an asset to your company. I also appreciated the excellent loaner car provided.

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Cars Apr 14, 2021

Booked an appointment within days for a 15 K service. Was easily able to add on cabin air filter and alignment. Everything was done in a timely fashion. Received standard video review update of progress while waiting All employees takes great care of the customers. Its like we are all family.

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Cars Apr 10, 2021

Had a great experience shopping for my new Mazda CX-5. I knew the exact model I wanted and Duarte Bettencourt did an excellent job helping me and answering all my questions. Would recommend north shore mazda to anyone looking to buy a car.

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Cars Apr 8, 2021

My drive home was much better than my drive to Mazda. Tires were filled and the car drove more smoothly.

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Cars Apr 6, 2021

Very simple, straightforward process. Dominique, Brian and Lisa were all great to work with.

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Cars Apr 5, 2021

Salesman was great, very helpful, courteous, and did not waste my time.

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Cars Apr 3, 2021

Able to do all steps in less than 2 days. Mazda makes great cars. Very good dealership!

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Cars Apr 1, 2021

Everything was easy and our salesperson,Eric, was just great

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Cars Apr 1, 2021

I was in search of a particular vehicle. Needed the Grand Touring reserve trim level, Soul Red Crystal Metallic exterior, with parchment leather interior. I shopped 4 different dealerships from Quincy up to New Hampshire. North Shore Mazda came through and met my needs. They had the inventory, treated me like a valued customer and closed the deal. Duarte was fantastic throughout the process.

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Cars Mar 22, 2021

Was Greeted early and thorough. Had the loaner all ready for me to go. Got the call that it was ready. Check out was fast. THE INSIDE WASN'T VACUUMED? Worth the 2nd visit.

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Cars Mar 19, 2021

Representative was courteous and car was ready promptly as stated.

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Cars Mar 18, 2021

My family and I could not have been happier with the experience at North Shore Mazda! Their tagline is "Buy Transparently" and that has never felt more accurate! Dominique was our primary contact and she is truly wonderful! Down to earth, REAL, funny and so helpful! No pressure and it felt so authentic. Dan is the GM and he is equally lovely! Couldn't have been more helpful and it really felt like the team advocated for us, instead of trying to sell to us. By far the best car buying experience we've had. We will be ...

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Cars Mar 17, 2021

My 2016 Mazda CX-5 had an annoying rattle, which I know can be problematic to diagnose. Eric at North Shore Mazda was very helpful and persistent and was ultimately able to resolve the issue. The cost to resolve the problem was reasonable and I couldn't have been more pleased with the service.

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Cars Mar 13, 2021

Duarte Bettencourt was very pleasant and professional. I kept going back an forth on buying and leasing, he did not pressure me. The day I was picking up the car was his day off but came in because he wanted to make sure things went smoothly!! The finance manager was also very pleasant and professional. No pressure at all! This is the 2nd Mazda CX-5 I have bought. Great car!!

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Cars Mar 10, 2021

Service rep was courteous. The service was video taped and sent to me. That is a great idea, I had never had that happen for me in the past

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Cars Mar 9, 2021

I had a great experience with North Shore Mazda and Duarte Bettencourt took great care of me. Highly recommend working with him and North Shore Mazda next time you're shopping for a new car.

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Cars Mar 5, 2021

Hi John, Great job by you and your team the other day, especially the level of detail for taking care of my small tire issue. Also felt very safe with the social distancing protocol in the waiting room. Stay Safe! Best, Jeff Leavitt 2017 CX-5

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Cars Mar 3, 2021

We are very pleased with the purchase we made from North Shore Mazda. Duarte is an absolute pleasure to work with and we enjoyed his transparency throughout the whole process!

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Cars Mar 3, 2021

Everyone was extremely polite and very responsive. The transaction was very smooth. This is the second time I've used this dealership and I'm extremely happy with them.

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DealerRater Mar 2, 2021

I had excellent service and Great experience with Brian Encarnacion, he was very acknowledgeable and Great explainer all . Thank you so much for all your help with purchase of Used car .I will recommend your services to all my friends, neighbors and family. Thank you so much again

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Cars Feb 28, 2021

John Wyman did an excellent job explaining to me the service that I would be getting, and kept me informed how things were going along the way - Great service ! Loved the video midway through my service...!!

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Cars Feb 25, 2021

Had a great experience purchasing a 2018 Mazda CX-5 Sport. Duarte B was patient and helpful throughout the process! I would recommend this dealership to others!

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Cars Feb 23, 2021

North Shore Mazda made my purchase quick, easy and enjoyable. I highly recommend checking them out if you're in the market for a new car. Dominique was a huge help - very responsive, quick to follow up and someone I would highly recommend speaking with for your next vehicle. Thanks again to the team there! Love my new car.

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Cars Feb 20, 2021

Everyone that I dealt with from beginning to end was great. Starting with Duarte, Andrew, Dan and Brian. Very easy to deal with and customer service friendly.

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Cars Feb 19, 2021

Brian was really great to work with. I received more than I expected for my tradein, and i love my new car!

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Cars Feb 19, 2021

arriving and leaving were friendly and confident experiences, very respectful and warm

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Cars Feb 19, 2021

Duarte was our agent. He was very knowledgeable and helped make car shopping painless and easy. We weren’t stuck waiting around for long periods of time.

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Cars Feb 18, 2021

The dealership makes every effort to accommodate your needs. As a first time car buyer, I really appreciated the time Duarte took to explain everything to me.

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Cars Feb 17, 2021

Duarte was extremely helpful and efficient. Really went the extra mile to make it a great experience and get us just the car we wanted.

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Cars Feb 17, 2021

Very efficient service. Excellent COVID protections.

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Cars Feb 16, 2021

Personable and professional employess and great service. Had my last Mazda for 13 yrs with hardly any repairs. Body was in great shape.

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Cars Feb 14, 2021

Great Service! John in Service is very professional, knowledagble,and helpful-I truly appreciate the specific Mazda experience aall the techs have.This is a great place for car care and all services.

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DealerRater Feb 14, 2021

I was very pleased with the customer service provided by Duarte at NShore Mazda. He helped my son and myself through the process of trading in our old Subaru for a brand new Cx-5. He answered all questions completely and was friendly and easy to talk to. Thank you

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Cars Feb 14, 2021

The salesman and the finance manager went above and beyond to help me

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Cars Feb 13, 2021

Fast, friendly and always keeps me informed, great service team!

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Cars Feb 9, 2021

I traded in my 10-year old Subaru Legacy for a Certified Pre-Owned 2018 Mazda CX-5 and I do not regret it! I met with Dominique and she was very friendly and attentive. She sat down with me to go over my current car (the features it had, etc.) and she also asked me questions about the next car I wanted. I have had my eye on very specific used Mazda CX-5 for several months. Elsewhere I could not pull the trigger, the atmosphere at North Shore Mazda was completely different. I have not purchased a car in 7-years and for once ...

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Cars Feb 7, 2021

Fantastic service from Duarte Bettencourt of North Shore Mazda! Got the perfect lease! Duarte worked with me for hours and tried to see if I had equity I could use to get the payments down. Thank you!

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Cars Feb 3, 2021

Ive brought my Mazda in to NorthShore Mazda for regular service and have always been very happy with the quality and cost. This time I brought my car in unsure of what was wrong- only to find out Id had damage due to animal activity . The damage was handled quickly, efficiently, and the pricing quote was clear and accurate( which I really appreciate). I really like that the service department sends a video outlining the damage prior to starting the work, its very helpful in explaining what has to be done vs just getting a call with little context. The ...

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DealerRater Feb 2, 2021

Great customer service skills and Duarte helped meet my needs when it came to what I wanted in an SUV. I recommend Mazda for those were were looking for a great customer experience and decent priced vehicles.

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Cars Jan 29, 2021

For six years, I have been a loyal patron of North Shore Mazda, leasing my past two cars from them and purchasing the most recent. Each time I visit for routine service--it has all been routine service--they are ready for me. In fact, in almost the entire time they've been at the current location, I think they've known who I am as soon as I walk in the door. That's probably the best statement of their commitment to customer service. It may be natural to think that maintenance service at a dealership costs more than if you ...

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Cars Jan 29, 2021

Stephan Teixeira I rarely post reviews, but this place is too awesome not to review. Eric Martiniello is as good as it gets when it comes to selling a vehicle. From service to pricing to quality and total ease of the process, this place has it all. The staff is professional and helpful in tending to personal needs, not pushy like other dealerships. Quickest and easiest car buying experience I've ever had. I highly recommend this place to anyone buying a car.

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Cars Jan 27, 2021

I always like bringing my Mazda to my dealership for service. They always tell me exactly what only needs to be done, they let me know what services I might need in the future without trying to upsell me at the moment, and they are upfront with costs. Plus I love the transparency with the video they supply showing my car being serviced.

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DealerRater Jan 26, 2021

Thank you all at north shore Mazda, I havent gotten a new car in over 10 years and Duarte made it so easy! Thank you for taking the time and patience to help me. I love it and couldn't be happier.

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DealerRater Jan 26, 2021

I recently went to North Shore Mazda looking for a certain used car I found online. Duarte, a product consultant greeted me at the door and immediately made me feel heard. This dealership does an excellent job following strict covid guidelines while continuing to make me feel comfortable. Duarte was so helpful the entire process and really did everything he could to get me exactly what I was looking for. I highly recommend this Mazda dealership and product consultant for the best car buying experience you could ask for.

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Cars Jan 22, 2021

My experience at North Shore Mazda was excellent. The negotiations went smoothly and the sales person Duarte and manager Andrew were patient and always helpful. I would recommend North Shore Mazda.

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Cars Jan 21, 2021

Another nice trip to North Shore Mazda. Unlike other dealerships I've been to for service, they get you in right on time and keep you informed as to how your car is doing. They even shoot a video of the service being done and email it to you to see the whole process. I have never had a dealership do this, and everyone treats me great there. I highly recommend North Shore Mazda.

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DealerRater Jan 20, 2021

Process was easier than other dealerships. I looked around three different places in the surrounding areas including other Mazda shops and selected NS Mazda in the end using Duarte bettencourt

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Cars Jan 19, 2021

Seamless experience. I made the appointment with no issues, showed up, and they took great care of my new cars' first scheduled maintenance. They even texted me a cool video of them working on my car! Everyone was masked, and I felt quite safe with the Covid measures in place.

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Cars Jan 16, 2021

I have nothing but praise for my car dealership! They are attentive to my needs and concerns since day one. I have leased my car from them and have been so happy with my car and the unequaled customer service I have received. The staff is courteous, helpful in all regards, and a pleasure to do business with. North Shore Mazda has made leasing my car a delightful experience! I look forward to working with them for all my car needs in the futSincerely, Jane Doyle

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Cars Jan 8, 2021

The service and work provided was excellent. The staff called before repairs were started to go over what needs to be done. Received a follow up call mid-repairs. Excellent work done by the mechanics and the staff went above and beyond to get my car back in perfect working condition. Some repairs had been way over-due.

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Cars Jan 6, 2021

Just purchased my Mazda CX5 Touring from North Shore Mazda with the help of salesman, Eric Martiniello. Eric was kind, knowledgeable and made the process easy and stress free! Thank you Eric. I will refer friends and family and send them your way! Thank you!

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Cars Jan 6, 2021

I had a great experience purchasing a used vehicle from North Shore Mazda. Eric M. was very attentive and easy to work with. Prices were already great so no pressure in negotiating and very easy to finance. Overall a very pleasant experience.

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DealerRater Jan 6, 2021

⭐️⭐️⭐️⭐️ Duarte Bettencourt ⭐️⭐️⭐️⭐️⭐️ Duarte, i was really satisfied with your help and support helping me purchase my Mazda CX30 at a great price👍👍👍👍👍 Thank you You are the best!!!!!

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Cars Jan 6, 2021

I am a super satisfied costumer, out of all cars I had purchased this is the first time I am fully satisfied well done Northshore MAZDA

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Cars Jan 1, 2021

My husband and I just purchased a 2021 Mazda CX-9 Signature AWD!!! It was a best car buying experience I have had!!! The whole process was customer focused and engaging!!! The response is quick as well!!! Our sales rep was Dominique Charles.....She made her way out just to find a big red bow for us on a rainy day for just taking pics!!! Her knowledge of the vehicle, options, and her approach to the buying process was outstanding!!! I would highly recommended North Shore Mazda for your car buying needs!!!

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Cars Dec 31, 2020

One Man constantly coughing, really never wearing a face mask sitting in the middle of the waiting room 🙁 Be careful......

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Cars Dec 29, 2020

Grateful for kind and responsible team taking care of our family vehicle. In and out safely, with all procedures in place. Work done was as promised and done timely. Thank you all!

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Cars Dec 28, 2020

Eric ( my salesman ) was great!!! Overall the process went very smoothly. My only complaint is the way the gap insurance was presented to me. Through the dealership it was almost $900, through my insurance company it is $26 per year!!! Thankfully my insurance company mentioned this. I def Recommend this dealership.

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Cars Dec 24, 2020

Great service! Very accommodating. Couldnt be happier!

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Cars Dec 23, 2020

John, who I have interacted with a couple times, at the front desk is always so nice and welcoming. I have always appreciated my interactions with him. I also love receiving the videos when my car is being worked on as well!

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Cars Dec 16, 2020

This was a great experience. Everyone was super helpful and the process was quick and easy. Each person plays a role in the buying process so that you are always working with someone who specializes in that area. The dealership is large, modern, sleek and welcoming. With multiple precautions also put in place to avoid the dangers of COVID. I hate going to dealerships, however this sophisticated team was diverse, friendly and not overwhelming. My car was beautifully preserved as it was purchased used.

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Cars Dec 12, 2020

Both Duarte, Richard, Brian and Lisa were all great to work with. I am not a patient person and the whole process was quick and easy and accommodating and a fair and easy deal was made. I am not one to write reviews, so all I have to say is give the dealership and all of its staff a 10!

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DealerRater Dec 11, 2020

Came in today and Duarte helped me today with picking up a pre owned vehicle. He was very professional and very helpful. I came from out of state and he was very accommodating. Thanks !

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Cars Dec 10, 2020

Very professional people, and very respectful. They did the job as was suppose to be done, without trying to sell services that weren't necessary!

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Cars Dec 9, 2020

Would recommend! Great experience leading our new CX-5!

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Cars Dec 8, 2020

mydealer eric was super heLpful and friendly. he got me in the car i wanted and it was all super simple i was in my new ride within 24hrs

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Cars Dec 5, 2020

It would be helpful if you added the capability to perform Massachusetts Vehicle Inspection services like your competitors (e.g. IRA Lexus, Toyota, Herb Chambers Dodge, etc.) This would be VERY nice for us to take care of while getting an oil change.

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Cars Dec 3, 2020

Had a great experience with Victor, Rich, and Lisa! Smooth process and always got prompt responses. Dealership took good precautions with COVID which was not the case at other dealers.

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Cars Dec 1, 2020

Duarte, Rich, Eric and Brian were all incredibly helpful! This was my first car buying experience and they all were so helpful and kind during the entire experience. I appreciate all of their help so much and recommend asking for Duarte!! Thank you guys so much for everything! 🙂

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Cars Nov 28, 2020

Due to my previous car needing major service, I decided to look at my other options. Duarte listened to what I was looking for and we found my perfect car! Thank you so much for your help!

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DealerRater Nov 28, 2020

First time coming to this dealership and absolutely loved everything, bought a cx-5, and thanks to Duarte Bettencourt, I found everything I wanted, he wasn’t pushy and always spoke directly with no surprises, place was crazy busy and every customer was still getting the attention that they deserve, thank you for going above and beyond!

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Cars Nov 25, 2020

Eric Martiniello helped me with my 2021 Mazda CX-5 purchase. I couldn't be happier with my new car and Eric's assistance. I highly recommend him and the dealership!

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Cars Nov 23, 2020

It is amazing how people get connected easily in this crazy world. I was able to get to know Eric Martiniello over the simple phone call to North Shore Mazda without knowing anyone. Eric happened to answer my call and helped me purchase the car that satisfy my desire. Whenever you call, ask for Eric Martiniello for assistance.

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Cars Nov 23, 2020

I really enjoy and appreciate Mazda and their overall level of customer satisfaction and customer service. They tell you everything upfront and are honest with you regarding what you need, what they can do and how they can work with you. I always feel safe and trust they are doing what they can for me and my car. I know car maintenance and car repairs can be expensive and people are often taken advantage of in these situations however I know that Mazda cares, they are honest, reliable and will always do their best for me!

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DealerRater Nov 21, 2020

I purchased a used Ford F-150 at the dealership and overall it was a positive experience. Everyone I dealt with was interested in making a deal without any undue pressure, and a Duarte Bettencourt was a tremendous help in getting the final details wrapped up on the day I came in to pick up the truck. Overall, I would definitely consider working with the dealership again in the future.

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Cars Nov 15, 2020

Service was great and everything that was done was great

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Cars Nov 14, 2020

Purchased my first Mazda vehicle from North Shore Mazda and very pleased with all of them. The staff are very easy to deal with and professional especially Duarte. I worked with Duarte and he was great. He answered all my questions and he is very patient. I didnt feel pressured to buy the car right then and there at all. I will definitely buy again from them when I need an upgrade.

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Cars Nov 13, 2020

Everyone is very friendly and accommodating. I never felt under pressure as the quality of the car sells itself. They go above and beyond to make you feel comfortable. The whole experience has been a pleasure, from buying the car to the first scheduled maintenance. I was having an oil change and a warranty repair. I was offered a free loaner car while the work was being done. What a surprise! I had made the most of my time and received a short video of the mechanic reporting on what he saw as he inspected my car through his eyes, ...

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Cars Nov 13, 2020

Eric was very helpful during the whole process of buying my car! Not only did I get the price lowered I left the lot with a detailed car with a full tank of gas. I highly recommend North Shore Mazda.

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Cars Nov 11, 2020

Buying experience went smoothly, product consultant Eric Martiniello was very helpful. Would recommend this dealership to a friend. Really like the vehicle, CX-30 is great.

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DealerRater Nov 6, 2020

Duarte Bettencourt helped us to purchase a Mazda 6; the second Mazda (the first was a cx-5) we have purchased from North Shore Mazda in the past year and a half. The service once again was excellent, , the cleanliness (both pre and now during covid) went above and beyond, and my purchase was quick, easy and seamless with no overhead pressure.

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Cars Nov 5, 2020

Excellent, friendly and knowledgeable service. Superb physical plant. One of the most beautiful and functional auto dealerships I have ever seen.

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DealerRater Nov 3, 2020

I was able to lease a 2020 Mazda CX5 with no hassle at NS Mazda. Eric Martiniello was professional and complied with Covid safe practices each time that I met with him. Overall, the experience was positive and I will definitely recommend others to go visit this dealership.

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Cars Oct 30, 2020

i have to say i was treated so well loved the video they sent me.. the workers were friendly and explained everything they did in lay terms... thinking i will always do business with them thank you again they also asked if i had any questions and answered them

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Cars Oct 30, 2020

John Burke at North Shore gave me outstanding service. He recommended a new set of tires he put on his wifes car for me at a great price. Now who would not make sure their wifes car had great tires on it. LOL!! I had my puppy Doberman with me so he made sure my car got worked on right away in that he couldnt give me a loaner due to policy so I had to hang around outside. Weather wasnt bad thank God. We have always received great service during the Shacker program at North Shore and plan on ...

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DealerRater Oct 30, 2020

Duarte Bettencourt took great care of us biuying our used Mazda. even though we showed up with out an appointment he took us in. Recommend calling and making an appointment with Duarte!

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Cars Oct 30, 2020

We had a great experience though out the purchase process. Everyone we dealt with was professional, friendly, helpful and polite. Very happy with my purchase.

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978-910-0361

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978-910-0758

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84 Newbury Street • Danvers, MA 01923

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Today's Hours:

Open Today! Sales: 9am-8pm

Open Today! Service: 7:30am-5pm

Open Today! Parts: 8am-5pm

North Shore Mazda 42.5627835, -70.9770344.