I recently bought my 2nd vehicle at North Shore Mazda in Danvers, MA. On 2 successive days, because I wanted to take my time with a decision, I dealt with 2 salesmen, Eric Martiniello and Leobel Moreta. Both were extremely helpful, knowledgeable, and thorough. The process went smoothly. I test drove 2 different vehicles and was very pleased with the one I purchased and the pre-owned certified program that covers my new car. I’m extremely happy with my experiences with this dealership over the past 8 years which included the servicing of my 2014 vehicle that I traded in. I will continue to go ...

Duarte Bettencourt was extremely helpful and friendly from beginning to end. Got the deal done with no hassle. There was zero pressure to buy add-ons and there were no surprise charges. The dealership as a whole is a bit loose with COVID safety. Everyone I worked with wore masks upon my request, but it was obviously not a top priority for many of the staff.

Great place, fast service. Eric Martiniello helped me get my BMW 328i. The license plate was supposed to get ready after weekends, but he made it ready on the day I bought the car! Very nice guy, reliable dealer!

I got a car through Duarte. He was very nice and fast. He was very helpful, and made it really easy for me to get a used CX-5. I would definitely go back.

Duarte was really transparent from the beginning. Really tried getting the best deal possible. And Brian the financial manager went above and beyond to get me my car. Really appreciate what these gentlemen did for me and my first car purchase.

My soft tire alert signal appeared unexpectedly. I drove straight to North Shore Mazda with no call or appointment, and they took care of me immediately, solving the problem with a smile and a very reasonable charge.

great experience quick and easy. i highly recommend dealership. Best car spot in the north shore area. Must be the first spot you stop for car shopping you won’t be disappointed i promise you!

We have purchased 2 cars from North Shore Mazda in recent years. Eric Martiniello worked with us on a new car purchase in 2019 and a 2nd used car purchase recently. Both experiences were excellent. Eric and other staff were very straight forward and easy to communicate with. The process was transparent and head ache free. We are very happy with both vehicles and highly recommend Eric and North Shore Mazda.

We have purchased 2 cars from North Shore Mazda in recent years. Eric Martiniello worked with us on a new car purchase in 2019 and a 2nd used car purchase recently. Both experiences were excellent. Eric and other staff were very straight forward and easy to communicate with. The process was transparent and head ache free. We are very happy with both vehicles and highly recommend Eric and North Shore Mazda.

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North Shore Mazda helped me to find the perfect used CX5 for my daughter, and went the extra mile to get the deal done quickly and even delivered the car to me at my town's town hall.

My third Mazda purchase was a breeze thanks to Duarte Bettencourt. I continue to have a great experience with Mazda and I enjoy my drive.

Went in because of a noticeable thumping in the front. I must have thrown the object (Nail? Screw?) because tech heard the hissing right away. Plugged it, did a quick inspection of the underbody and I was on my way. $50. The service managers seem to be great guys.

This was my first time purchasing a car from North Shore Mazda and it was a great experience! I worked with Duarte, and he was excellent. I highly recommend this dealership!

I returned to North Shore Mazda for a new CX-30 after a great experience with them buying and servicing my 2016 Mazda3 for the past five years. Duarte, my consultant was great to work with and he and Rich, the Sales Manager were able to put a great package together for me. I talked with several dealerships and kept coming back to North Shore. I love the car, as well. Loved my old Mazda3 But the new CX-30 has been a revelation.

I have always has a great experience with the service department The knowledge of the staff and always directing me on what needs to be done. I have always dealt with John Burke and he has been very helpful.

Brought my car in for its 30,000 mile Mazda Recommended checkup and maintenance. They did everything as advertised and the car is running like brand new again.

I had such a great experience buying my first Mazda from North shore Mazda. Eric Martiniello and the team were personal and professional. I got a great deal in a tough market. You walk away feeling like more than just another sale.

Great experience working with Eric to purchase our Mazda! He made the experience so easy and painless. Would recommend to anyone looking to buy a car.

My husband and I have been looking at small SUVs and Mazda just jumped out at us. Duarte Bettencourt was very polite and helpful.

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The people and service I received was exceptional. Great experience for a first time car buyer. They really made me feel like they were listening to what I wanted. Will go back again.

I had one of my best experiences leasing a CX-5 21 from the moment I met my sales rep Duarte Bettencourt to the final delivery. Customer service was attentive and timely and mist important, thoughtful and real. No pretenses. Highly recommend 👌 👍 👏

Service department was exceptional with a short waiting time. The buying experience was great. There was a no hassle buying experience with the sales department and the final sale with the manager went smooth.

Duarte was great helped me find the vehicle I was looking for. I am very happy with car I purchased. The buying process was quick an easy highly recommended north shore Mazda

Brian Encarnaceon and everyone at the dealership was super helpful. Lisa did a great job showing me everything when I picked up my car. The dealership is very clean and easy to get to. Everyone kept me well informed while waiting for my car to arrive.

Brian E was absolutely fantastic! Super friendly environment and went over everything in the car. Turn around time was less than 2 days! Extremely impressed.

I want to say, how pleased we were, with the entire car buying experience, at North Shore Mazda. We purchased a brand new vehicle for my daughter. Every staff member, from the sales professional and the finance manager to the General Manager were friendly and knowledgeable. They made the entire process fast and painless. 5 Stars!

I had a great experience with the service staff at North Shore Mazda. Everyone was friendly and helpful. I even received a video, detailing the service highlights and recommendations. I can't express enough, how satisfied, I was, with the whole operation.

This was my first time financing a brand new vehicle and I was nervous and anxious about the long process. Duarte Bettencourt made it very easy and quick for me! He gave me the best advice and what was in my best interest. He also went step by step so I was able to fully understand. When I had questions he clearly answered and I could not be more satisfied. If you need a new vehicle and love Mazdas I definitely recommend this place and ask for Duarte!

great service.was treated professionally and with courtesy.all questions were answered in a professional manner and felt at ease.would recommend this dealership and Duarte bettencourt

My miata's oil change was quick and uneventful (that's good); also, the short video of my car's underside with mechanic's commentary was cool.

Duarte was may salesman. He was very helpful and was extremely flexible through all parts of the process! Lisa was also great and gave a great overview of the car features!

Great experience overall. Eric was very friendly and knowledgeable. He made the whole process easy and pain free. Facilities were very nice and brand new which was a plus

Eric was fantastic. Helped me find a great cx-30 and in these current times did all he could to get me the best deal. I can’t wait to drive it

I was impressed how quickly the technician identified the noise source and fixed it in one hour. The car driving was smooth and nice after my appointment.

Great job getting me into my new Mazda 3. Eric M. Answered all my questions, thoughtful about the process. Honest from the start. The team worked to get the car ready for me to pick it up a day early, due to a change in my schedule. This is my second car from this dealership. The first was a lease.

Walked in. Was met. No pressure. And the sale was very easy to complete in two days. Very pleased. Had in stock what I was seeking. Leo was great.

Walked in. Was met. No pressure. And the sale was very easy to complete in two days. Very pleased. Had in stock what I was seeking. Leo was great.

Thanks to Duarte Bettencourt I got my CX-9 totally in love with my new car thank you for your help! I’ll recommend anyone 😉 best decision I made.

Always a pleasure going here for service! Appointments are on time and work done in a timely fashion. Videos of your car show condition of the undercarriage and areas needing maintenance. Very thorough, professional and honest. They treat customers with respect and don't try to sell you things you don't need. Friendly staff too!

Made purchasing a new vehicle a pleasure! Brian our salesperson was a very good listener and brought out the perfect vehicle! Buying experience was very easy!

Eric was great in every aspect. Leased vehicle was totaled in an accident and needed new vehicle ASAP. Secured vehicle Thursday at closing and he ensured I had my vehicle before the weekend! Second great experience working with Eric! Financing was easy process, honest pricing

Dominique was excellent, again, (2nd Mazda purchase. She just made the entire process easy, smooth, with zero hassle or effort on my part. I basically showed up and she showed me out driving my new Mazda! Thanks again! See you next time!! 😀😀😀 Of course a huge thanks to Chris for introducing us in the first place! And Andrew, the sales manager…also very easy to work with! Appreciate you all and love my new whip!! 🤣🤣🤣🤣

As a first time lease buyer I was a little nervous but Duarte Bettencourt helped me out and made sure I felt comfortable before signing anything. He was very transparent with everything he did and he set me up with a great deal. Overall I'm very happy with my time spent there and recommend Mazda to anyone who might be on the fence about getting one.

As I had to wait, I was in and out within 2 hours. Having HomeDepot next door gave me the time to shop around. There was also a special sale where you got the 4th tire for $1, which was worth the trip to Danvers from Lynn.

Dealing with Mazda is a real pleasure. The entire car buying process is straightforward and transparent. There is no pressure involved at all. The same goes for the service department. Sit in the waiting area, have a coffee if you want. they even send a video to your phone showing the service performed. Stresslesss experience from start to finish.

We had a great experience at North Shore Mazda. Leo was a great sales person. He worked with me on getting me the right sized car and did not try to upsell me into a bigger SUV. The whole team stayed past closing to make sure I got it all done and did not have to come back the next day (my wish not theirs) and I bought the car Monday and drove it off the lot on Wednesday. A brand new car during the great "chip shortage". Excellent excellent experience.

Everyone at North Shore Mazda was easy and friendly to work with. Loved working with our sales assoc Leo. Highly recommend checking out this amazing dealership!

I am in the process of purchasing or leasing my third car from North Shore Mazda. One of the main reasons I am staying with this dealership is the excellent service department. The staff is always pleasant, knowledgeable, and helpful. Videos are provided by the technicians to show what they are doing and what may be wrong with the car. No one pressures you to fix things that can wait. If needed, loaner cars are available for a very minimal gas fee. Finally, the waiting room is comfortable and wi-fi is available.

I am in the process of purchasing or leasing my third car from North Shore Mazda. One of the main reasons I am staying with this dealership is the excellent service department. The staff is always pleasant, knowledgeable, and helpful. Videos are provided by the technicians to show what they are doing and what may be wrong with the car. No one pressures you to fix things that can wait. If needed, loaner cars are available for a very minimal gas fee. Finally, the waiting room is comfortable and wi-fi is available.

Working with Eric M. and Dan M. at North Shore Mazda for my third CX-9 was a pleasure. Comfortable, easy process. Love my new car!

My daughter and I bought 2 cars in one night at North Shore Mazda and everyone was amazing. Excellent experience for us. We loved our salesman Leo and all the support managers were awesome as well. I love my new CX-30. I picked it up yesterday!

It was definitely a pleasure working with Leo throughout the purchase! He was very nice and patient, and very helpful with all the questions we had. I did not feel pushed or uncomfortable which is very hard to find for a car dealership.

Eric Martiniello was an honest, straightforward, and informative salesperson. I felt comfortable and did not feel any undue pressure throughout the buying experience. I’m excited to drive my new CX-30 and would highly recommend North Shore Mazda and especially Mr. Martiniello.

It was a pleasure working with Leo, he explained the buying process very well, he showed a lot of honesty and made you feel very comfortable dealing with him

Easily a 5 star rating except for the finance manager who kept pushing for the extras like the extended warranty options. Once a custermer says they do not want it that should be it. Not 3-4 times asking why, and the overdone “what if it was one dollar” routine. This routine is done at most dealerships so not site specific. But it was aggravating to an otherwise perfect experience.

John and his team provide outstanding service! The whole experience is top flight and exceeds the service and responsiveness we receive from our luxury vehicle.

Went into Mazda to test drive the CX9. I’ve driven only Honda for over 20 years so this was a big change for me. Duarte Bettencourt was extremely helpful and patient during the process. He asked about my needs and what features were important to me. He found me the perfect match on their lot and I ended up purchasing my vehicle with them. Everything was simple and seamless. I love my CX9 and I would not only recommend the product but also the dealership and working with Duarte!

This is my 4th Mazda and 3rd CX-5 from North shore Mazda. The last 2 from the same staff! The experience is truly transparent. I highly recommend North Shore Mazda

All work done efficiently and thoughtfully. This dealer is customer focused. Appreciated the updates about where the work was in process. I recommend this dealership. Thank you.

The dealer has consistently met my two service requirements: timelines and competency. Nice touch having the service person provide a live video of what he's doing. They've raised the bar of what's expected for good service.

This was my first visit to North Shore Mazda. They were exceptional! Very helpful and efficient. The service was excellent. I did not purchase my car from them. I don't even own a Mazda! They were wonderful.

North Shore Mazda was a great and seamless experience for us! I started contact through emailing which they were efficient, friendly and thorough in the answers to our questions. Duarte helped us when we arrived to the dealership and he was friendly, accommodating and had a relaxed demeanor - not pushy at all!! Duarte and Brian (finance guy) really took the time and helped us with getting a loan for my boyfriend and I before the banks closed- as it was our first time financing a car! We walked away with a great car and for a fair price!!! Thank ...

This place is incredible. Duarte Bettencourt gave us the best and most honest customer service possible and got us more money for our trade in than initially offered!

Everyone hates how time consuming buying a car can be, but at North Shore Mazda they have a comfortable facility with coffee and water available and all staff members are very friendly and patient. I look forward to continuing visit North Shore Mazda with my new car.

Brian Encarbaciob was freatvto work with. I am very satisfied with my car as a first time Mazda owner.

Time crunched and needed to get to work, got me out before expected!!

Super fast tire replacement covered under warranty. Saw me the same day, back on the road by the afternoon.

Leobel Jose Moreta was fanastic 10 stars! Look forward to a long relationship, Stacy Polansky

Service and sales always straightforward with me and value my time and my investment.

Always had a great experience here with both the service Department and also when I bought my car here.

We returned to North Shore Mazda to buy 2 new Mazda’s, a 2021 CX-5 grand touring reserve and a 2021 CX-9 Signature edition. This is our second set of Mazda’s from Eric Martiniello and Brian Coyle. We returned to North Shore Mazda because of Eric and Brian. Both of these gentlemen were knowledgeable, helpful, and made the car buying experience another fun time. Thank you both for a great Mazda experience! I would highly recommend North Shore Mazda, Eric and Brian to anyone looking for a pleasant car buying experience.

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This is my second cx5 gtr with this dealership! I love Mazda! And only came back to this dealership to specifically work with Eric! So happy he was still here! He is great! Informative, pleasant, not pushy, and fun to work with! Thank you Mazda and Eric! Please be here when I come back in 2 years!!! Susan C.

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John in the Service Department is always accommodating and friendly. Always a pleasure going there.

The service was excellent. The consultant, Duarte Bettencourt made the process fast and easy as well as giving us all the details. Much appreciated, thanks!

The leasing of my new car couldnt have been smoother.

Great experience! Super kind and considerate staff. Helped a lot in grabbing a good car deal. Duarte Bettencourt was excellent as a salesperson and would highly recommend him for car deals.

Eric Martinello is extremely nice and professional. Eric was very professional and I enjoyed purchasing a vehicle from him.

Scheduled a regular oil change appointment and re-calibration for windshield replacement. Upon arrival was informed I was a few miles away from my 18K service appointment and the appointment would be at no charge. The windshield was note replaces out of stock by my auto glass company, no issue with canceling the re-calibration. Service was quick.

Richard, the sales manager that we worked with at the dealership was very well informed about the product and was always available to answer our questions as we decided on and bought a new CX5 Carbon Turbo. The car has a lot of electronics and we were very pleased to have Lisa show us how to use Apple Play and the other features of the car. She really knew her stuff and was patient with us as we asked a lot of questions. Sam took care of the all the details when we picked up the car and was a ...

Easy to get in, got the pricing and estimated time for service before agreeing and signing the paperwork. Also, the loaner made everything easy. Johnathan stayed late as I couldn't get there until after 5:00pm to return the loaner and get my car.

My husband and I recently worked with Duarte Bettencourt at North Shore Mazda for a new lease on a 2021 Mazda CX-5 Grand Touring. We had very specific things we were looking for and a certain budget and Duarte made the process seamless. He was prompt, friendly, and professional. Then process was very quick. We would highly recommend Duarte to other customers!

Duarte Bettencourt was an excellent salesperson and I am not an easy customer to please. As soon as I walked in to the showroom at North Shore Mazda, Duarte greeted me and gained my full trust. I knew that I would be leaving with a new vehicle. There was no-pressure, I didn't feel rushed. My salesperson was professional and polite and he listened to me. Also, the dealership made the process easy, quick and painless. The final price was exactly as negotiated with no last-minute surprises or addons. Oh and did I mention, the CX-5 is awesome!!! Thanks, Barry

We're very pleased with our recent purchase of our Mazda Cx-5 at North Shore Mazda. It was really great working with Duarte Bettencourt, who is their sales consultant. He was very kind, courteous and has lot of patience. He's the person you want to talk to, if you ever want to buy any car at North Shore Mazda. He made sure that all the paper work is taken care of and that our car was clean and ready for pickup on time. He even hooked us up with a great car insurance agent. I would definitely recommended him ...

We love our Master Technician, Earl! He is the reason we returned to Mazda!

Duarte was amazing. He helped me find the car that I wanted and was helpful in making sure that I got it at the cheapest price via rebates. He was incredibly kind and patient throughout the whole process. He also was very detail-oriented and knowledgeable about the car that I wanted. Duarte has a huge passion for his job, which was very apparent each time that I came to the dealership. I'm super happy with my purchase, especially because of the current vehicle shortage- Duarte helped me get it done. I am happy to come back to Mazda and ...

Had a great experience working with Duarte Bettencourt on the purchase of a certified CX-5. Got us on the road for our test quickly and the process was very efficient overall. Highly recommend!

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Unlike many other car dealerships, this one is a pleasure. Professional staff, all working, no one chatting with co-workers vs.servicing customers. Like the video update too! Staff actually remembers customers too!

I've bought two cars from this dealership and have had both serviced there as well. I wouldn't keep coming back unless I was satisfied. I highly recommend them.

Great service, very attentive and quality work. The staff A+

I recently purchased a 2021 Mazda CX-5 Touring from Duarte Bettencourt at North Shore Mazda. As far as car buying experiences are concerned, this was very easy. I knew exactly what I was looking for and that definitely helped both Duarte and I. We went through the features that I was looking for and the financial information in a timely manner and with ease. The additional meetings were scheduled and when I went to pick up my car, I was provided with exceptional customer service within the financial department as well as the getting the info on how to 'use' my ...

Brought my car in for an oil change. My experience was the same as it always is.. Pull into the bay, wait ~ and hour, pay and leave. They also send updates on what's going on during your service. Coffee is available as well as lot's of spots for work and waiting while you wait. Nice clean place.

Great service! Lets us know what we need both in a video and verb.

The service dept was efficient, informative and courteous. I would highly recommend them

Excellent service and in a timely manner

We worked with Duarte Bettencourt at North Shore Mazda. We went in to look at a used car for my husband. On talking with Duarte, he informed us of the leasing program and I decided to lease a new vehicle. Duarte worked with us in crunching the numbers and a few days later, we were able to drive back a brand new Mazda. Thanks Duarte!!

My salesman Leo was great to work with. He was very helpful. Also Rich Bell his manager was very accommodating to us on our purchase.

This experience was amazing and I absolutely love my new car.

My experience at North Shore Mazda was exceptionally satisfying and a fun adventure. My salesman and I got along so well, he made buying a car such a pleasure. The whole team was fantastic, even delivering my car to another state for me. If you are searching for a new ride (new or used) do yourself a favor and go here to North Shore Mazda in Danvers, MA . You wont be disappointed.

Always top notch!!!

Fast and professional.