My expectations were low going in, because let's be real, this is a car dealership, but overall it was a surprisingly good experience. It took about 3 hours to fill out the paperwork and the car was ready for pickup the following day. Also they handled all the RMV stuff so that was a big win. Now some feedback in case anyone reads these: 1) the Finance Center online scheduling is useless - it let me schedule an appointment during a time that the office was closed. 2) Jennifer, the robo-assistant, wasn't aware of the holiday hours, she kept saying they were open ...
We had a great experience buying a precertified Mazda 3. Dominique was AWESOME. She was honest, knowledgeable, and very responsive. We are Mazda people now!
I'd made an appointment to move forward with leasing the CX- 30 after working with the internet sales department. This was my first time leasing and was by myself, thus was quite nervous. I had to wait for over an hour before someone came over to attend to me, as everyone was busy dealing with an unhappy customer. I also saw the sales associate dealing with the customer behaving in an unprofessional manner and was tempted to leave two times. This is why I did not give 5 stars.However, after I made it to Eric's desk, I immediately knew I was ...
After a few phone calls only in two days, I came in to finance my first new car and worked with Duarte Bettencourt. He was absolutely fantastic! It was a pleasure to work with him. He made what seems like an intimidating process so incredibly easy. He talked me through everything clearly and was extremely friendly while doing it. The process was quick and efficient as Duarte wasted no time getting me everything I needed!
Andrew and Sopi were very professional throughout the process and I would recommend NorthShore Mazda.
My partner and I were really happy with our experience buying a car from North Shore Mazda recently. We bought a Mazda CX-5 (love it) and worked with Eric Martiniello, who was really great to work with. He was really responsive and helpful while we were searching and has checked in since purchasing the car, too. We're glad we bought a car here.
Very professional and great customer service
Duarte was excellent ! Competent and friendly. He made what could have been a painful experience a pleasant one!