Always had a great experience with the service department and the knowledge
I am extremely pleased with every aspect of what Mazda in Danvers does Great service for repairs and excellent customer service. The staff puts in a lot of time to make things work well for me when leasing a car.
Excellent service from sales consultants. Both sales person and sales manager. Felt comfortable through entire process. Also with finance department.
Had a good experience and was treated well with no pressure whatsoever. Duarte Bettencourt, my salesman was very good and did a nice job with me in the buying process. Thanks.
Service Department is top notch. Service advisors are knowledgeable and friendly. Repairs are always done with quality service. Video sent on cell phone showing what repairs are being done is an added bonus.
Highly recommend 5 star service Eric my sales man was awsom
Got a great deal. Our salesman Brian was very knowledgeable, organized and polite. Did not pressure us. He followed through with exactly what and when he promised. At delivery, the car was thoroughly explained to us by Lisa.
Excellent service as usual, especially John Burke, service manager.
Jonathan was very thorough and attentive; service was done right and on time.
Service people were friendly and professional Let me know what was going on and sent me a video of my car in the air and explained what was needed
The only issue that I had was that my appointment was scheduled for 11:00 a.m. but the email that I received said that it was 10:00 AM. I did call that morning to confirm that the appointment was in fact 11 AM.
In general, "taking your car to the dealership for service" is considered overpaying for commodity-level work. This is definitely NOT the case at North Shore Mazda - Danvers. I have been taking my Mazda3 there for routine service EXCLUSIVELY because the work is always exactly-and-only what's needed and the customer service desk guys (Jonathan and John) are top-shelf. I feel I always get my money's worth and peace of mind that my car will continue to be dependable, thanks to their service. The showroom is impeccable and currently there is someone wiping down and disinfecting surfaces ...
Top notch dealership! Very clean and well spaced for distancing. I worked with Dominique and she was wonderful. Good at listening to my needs and not pushy like so many other sales people!
John Wyman was a delight to work with: he is always so courteous and helpful and knowledgeable. He went out of his way to accommodate us and made the who service experience pleasurable. He is an asset to your company. I also appreciated the excellent loaner car provided.
Booked an appointment within days for a 15 K service. Was easily able to add on cabin air filter and alignment. Everything was done in a timely fashion. Received standard video review update of progress while waiting All employees takes great care of the customers. Its like we are all family.
Had a great experience shopping for my new Mazda CX-5. I knew the exact model I wanted and Duarte Bettencourt did an excellent job helping me and answering all my questions. Would recommend north shore mazda to anyone looking to buy a car.
My drive home was much better than my drive to Mazda. Tires were filled and the car drove more smoothly.
Very simple, straightforward process. Dominique, Brian and Lisa were all great to work with.
Salesman was great, very helpful, courteous, and did not waste my time.
Able to do all steps in less than 2 days. Mazda makes great cars. Very good dealership!
Everything was easy and our salesperson,Eric, was just great
I was in search of a particular vehicle. Needed the Grand Touring reserve trim level, Soul Red Crystal Metallic exterior, with parchment leather interior. I shopped 4 different dealerships from Quincy up to New Hampshire. North Shore Mazda came through and met my needs. They had the inventory, treated me like a valued customer and closed the deal. Duarte was fantastic throughout the process.
Was Greeted early and thorough. Had the loaner all ready for me to go. Got the call that it was ready. Check out was fast. THE INSIDE WASN'T VACUUMED? Worth the 2nd visit.
Representative was courteous and car was ready promptly as stated.
My family and I could not have been happier with the experience at North Shore Mazda! Their tagline is "Buy Transparently" and that has never felt more accurate! Dominique was our primary contact and she is truly wonderful! Down to earth, REAL, funny and so helpful! No pressure and it felt so authentic. Dan is the GM and he is equally lovely! Couldn't have been more helpful and it really felt like the team advocated for us, instead of trying to sell to us. By far the best car buying experience we've had. We will be ...
My 2016 Mazda CX-5 had an annoying rattle, which I know can be problematic to diagnose. Eric at North Shore Mazda was very helpful and persistent and was ultimately able to resolve the issue. The cost to resolve the problem was reasonable and I couldn't have been more pleased with the service.
Duarte Bettencourt was very pleasant and professional. I kept going back an forth on buying and leasing, he did not pressure me. The day I was picking up the car was his day off but came in because he wanted to make sure things went smoothly!! The finance manager was also very pleasant and professional. No pressure at all! This is the 2nd Mazda CX-5 I have bought. Great car!!
Service rep was courteous. The service was video taped and sent to me. That is a great idea, I had never had that happen for me in the past
I had a great experience with North Shore Mazda and Duarte Bettencourt took great care of me. Highly recommend working with him and North Shore Mazda next time you're shopping for a new car.
Hi John, Great job by you and your team the other day, especially the level of detail for taking care of my small tire issue. Also felt very safe with the social distancing protocol in the waiting room. Stay Safe! Best, Jeff Leavitt 2017 CX-5
We are very pleased with the purchase we made from North Shore Mazda. Duarte is an absolute pleasure to work with and we enjoyed his transparency throughout the whole process!
Everyone was extremely polite and very responsive. The transaction was very smooth. This is the second time I've used this dealership and I'm extremely happy with them.
I had excellent service and Great experience with Brian Encarnacion, he was very acknowledgeable and Great explainer all . Thank you so much for all your help with purchase of Used car .I will recommend your services to all my friends, neighbors and family. Thank you so much again
John Wyman did an excellent job explaining to me the service that I would be getting, and kept me informed how things were going along the way - Great service ! Loved the video midway through my service...!!
Had a great experience purchasing a 2018 Mazda CX-5 Sport. Duarte B was patient and helpful throughout the process! I would recommend this dealership to others!
North Shore Mazda made my purchase quick, easy and enjoyable. I highly recommend checking them out if you're in the market for a new car. Dominique was a huge help - very responsive, quick to follow up and someone I would highly recommend speaking with for your next vehicle. Thanks again to the team there! Love my new car.
Everyone that I dealt with from beginning to end was great. Starting with Duarte, Andrew, Dan and Brian. Very easy to deal with and customer service friendly.
Brian was really great to work with. I received more than I expected for my tradein, and i love my new car!
arriving and leaving were friendly and confident experiences, very respectful and warm
Duarte was our agent. He was very knowledgeable and helped make car shopping painless and easy. We weren’t stuck waiting around for long periods of time.
The dealership makes every effort to accommodate your needs. As a first time car buyer, I really appreciated the time Duarte took to explain everything to me.
Duarte was extremely helpful and efficient. Really went the extra mile to make it a great experience and get us just the car we wanted.
Very efficient service. Excellent COVID protections.
Personable and professional employess and great service. Had my last Mazda for 13 yrs with hardly any repairs. Body was in great shape.
Great Service! John in Service is very professional, knowledagble,and helpful-I truly appreciate the specific Mazda experience aall the techs have.This is a great place for car care and all services.
I was very pleased with the customer service provided by Duarte at NShore Mazda. He helped my son and myself through the process of trading in our old Subaru for a brand new Cx-5. He answered all questions completely and was friendly and easy to talk to. Thank you
The salesman and the finance manager went above and beyond to help me
Fast, friendly and always keeps me informed, great service team!
I traded in my 10-year old Subaru Legacy for a Certified Pre-Owned 2018 Mazda CX-5 and I do not regret it! I met with Dominique and she was very friendly and attentive. She sat down with me to go over my current car (the features it had, etc.) and she also asked me questions about the next car I wanted. I have had my eye on very specific used Mazda CX-5 for several months. Elsewhere I could not pull the trigger, the atmosphere at North Shore Mazda was completely different. I have not purchased a car in 7-years and for once ...
Fantastic service from Duarte Bettencourt of North Shore Mazda! Got the perfect lease! Duarte worked with me for hours and tried to see if I had equity I could use to get the payments down. Thank you!
Ive brought my Mazda in to NorthShore Mazda for regular service and have always been very happy with the quality and cost. This time I brought my car in unsure of what was wrong- only to find out Id had damage due to animal activity . The damage was handled quickly, efficiently, and the pricing quote was clear and accurate( which I really appreciate). I really like that the service department sends a video outlining the damage prior to starting the work, its very helpful in explaining what has to be done vs just getting a call with little context. The ...
Great customer service skills and Duarte helped meet my needs when it came to what I wanted in an SUV. I recommend Mazda for those were were looking for a great customer experience and decent priced vehicles.
For six years, I have been a loyal patron of North Shore Mazda, leasing my past two cars from them and purchasing the most recent. Each time I visit for routine service--it has all been routine service--they are ready for me. In fact, in almost the entire time they've been at the current location, I think they've known who I am as soon as I walk in the door. That's probably the best statement of their commitment to customer service. It may be natural to think that maintenance service at a dealership costs more than if you ...
Stephan Teixeira I rarely post reviews, but this place is too awesome not to review. Eric Martiniello is as good as it gets when it comes to selling a vehicle. From service to pricing to quality and total ease of the process, this place has it all. The staff is professional and helpful in tending to personal needs, not pushy like other dealerships. Quickest and easiest car buying experience I've ever had. I highly recommend this place to anyone buying a car.
I always like bringing my Mazda to my dealership for service. They always tell me exactly what only needs to be done, they let me know what services I might need in the future without trying to upsell me at the moment, and they are upfront with costs. Plus I love the transparency with the video they supply showing my car being serviced.
Thank you all at north shore Mazda, I havent gotten a new car in over 10 years and Duarte made it so easy! Thank you for taking the time and patience to help me. I love it and couldn't be happier.
I recently went to North Shore Mazda looking for a certain used car I found online. Duarte, a product consultant greeted me at the door and immediately made me feel heard. This dealership does an excellent job following strict covid guidelines while continuing to make me feel comfortable. Duarte was so helpful the entire process and really did everything he could to get me exactly what I was looking for. I highly recommend this Mazda dealership and product consultant for the best car buying experience you could ask for.
My experience at North Shore Mazda was excellent. The negotiations went smoothly and the sales person Duarte and manager Andrew were patient and always helpful. I would recommend North Shore Mazda.
Another nice trip to North Shore Mazda. Unlike other dealerships I've been to for service, they get you in right on time and keep you informed as to how your car is doing. They even shoot a video of the service being done and email it to you to see the whole process. I have never had a dealership do this, and everyone treats me great there. I highly recommend North Shore Mazda.
Process was easier than other dealerships. I looked around three different places in the surrounding areas including other Mazda shops and selected NS Mazda in the end using Duarte bettencourt
Seamless experience. I made the appointment with no issues, showed up, and they took great care of my new cars' first scheduled maintenance. They even texted me a cool video of them working on my car! Everyone was masked, and I felt quite safe with the Covid measures in place.
I have nothing but praise for my car dealership! They are attentive to my needs and concerns since day one. I have leased my car from them and have been so happy with my car and the unequaled customer service I have received. The staff is courteous, helpful in all regards, and a pleasure to do business with. North Shore Mazda has made leasing my car a delightful experience! I look forward to working with them for all my car needs in the futSincerely, Jane Doyle
The service and work provided was excellent. The staff called before repairs were started to go over what needs to be done. Received a follow up call mid-repairs. Excellent work done by the mechanics and the staff went above and beyond to get my car back in perfect working condition. Some repairs had been way over-due.
Just purchased my Mazda CX5 Touring from North Shore Mazda with the help of salesman, Eric Martiniello. Eric was kind, knowledgeable and made the process easy and stress free! Thank you Eric. I will refer friends and family and send them your way! Thank you!
I had a great experience purchasing a used vehicle from North Shore Mazda. Eric M. was very attentive and easy to work with. Prices were already great so no pressure in negotiating and very easy to finance. Overall a very pleasant experience.
⭐️⭐️⭐️⭐️ Duarte Bettencourt ⭐️⭐️⭐️⭐️⭐️ Duarte, i was really satisfied with your help and support helping me purchase my Mazda CX30 at a great price👍👍👍👍👍 Thank you You are the best!!!!!
I am a super satisfied costumer, out of all cars I had purchased this is the first time I am fully satisfied well done Northshore MAZDA
My husband and I just purchased a 2021 Mazda CX-9 Signature AWD!!! It was a best car buying experience I have had!!! The whole process was customer focused and engaging!!! The response is quick as well!!! Our sales rep was Dominique Charles.....She made her way out just to find a big red bow for us on a rainy day for just taking pics!!! Her knowledge of the vehicle, options, and her approach to the buying process was outstanding!!! I would highly recommended North Shore Mazda for your car buying needs!!!
One Man constantly coughing, really never wearing a face mask sitting in the middle of the waiting room 🙁 Be careful......
Grateful for kind and responsible team taking care of our family vehicle. In and out safely, with all procedures in place. Work done was as promised and done timely. Thank you all!
Eric ( my salesman ) was great!!! Overall the process went very smoothly. My only complaint is the way the gap insurance was presented to me. Through the dealership it was almost $900, through my insurance company it is $26 per year!!! Thankfully my insurance company mentioned this. I def Recommend this dealership.
Great service! Very accommodating. Couldnt be happier!
John, who I have interacted with a couple times, at the front desk is always so nice and welcoming. I have always appreciated my interactions with him. I also love receiving the videos when my car is being worked on as well!
This was a great experience. Everyone was super helpful and the process was quick and easy. Each person plays a role in the buying process so that you are always working with someone who specializes in that area. The dealership is large, modern, sleek and welcoming. With multiple precautions also put in place to avoid the dangers of COVID. I hate going to dealerships, however this sophisticated team was diverse, friendly and not overwhelming. My car was beautifully preserved as it was purchased used.
Both Duarte, Richard, Brian and Lisa were all great to work with. I am not a patient person and the whole process was quick and easy and accommodating and a fair and easy deal was made. I am not one to write reviews, so all I have to say is give the dealership and all of its staff a 10!
Came in today and Duarte helped me today with picking up a pre owned vehicle. He was very professional and very helpful. I came from out of state and he was very accommodating. Thanks !
Very professional people, and very respectful. They did the job as was suppose to be done, without trying to sell services that weren't necessary!
Would recommend! Great experience leading our new CX-5!
mydealer eric was super heLpful and friendly. he got me in the car i wanted and it was all super simple i was in my new ride within 24hrs
It would be helpful if you added the capability to perform Massachusetts Vehicle Inspection services like your competitors (e.g. IRA Lexus, Toyota, Herb Chambers Dodge, etc.) This would be VERY nice for us to take care of while getting an oil change.
Had a great experience with Victor, Rich, and Lisa! Smooth process and always got prompt responses. Dealership took good precautions with COVID which was not the case at other dealers.
Duarte, Rich, Eric and Brian were all incredibly helpful! This was my first car buying experience and they all were so helpful and kind during the entire experience. I appreciate all of their help so much and recommend asking for Duarte!! Thank you guys so much for everything! 🙂
Due to my previous car needing major service, I decided to look at my other options. Duarte listened to what I was looking for and we found my perfect car! Thank you so much for your help!
First time coming to this dealership and absolutely loved everything, bought a cx-5, and thanks to Duarte Bettencourt, I found everything I wanted, he wasn’t pushy and always spoke directly with no surprises, place was crazy busy and every customer was still getting the attention that they deserve, thank you for going above and beyond!
Eric Martiniello helped me with my 2021 Mazda CX-5 purchase. I couldn't be happier with my new car and Eric's assistance. I highly recommend him and the dealership!
It is amazing how people get connected easily in this crazy world. I was able to get to know Eric Martiniello over the simple phone call to North Shore Mazda without knowing anyone. Eric happened to answer my call and helped me purchase the car that satisfy my desire. Whenever you call, ask for Eric Martiniello for assistance.
I really enjoy and appreciate Mazda and their overall level of customer satisfaction and customer service. They tell you everything upfront and are honest with you regarding what you need, what they can do and how they can work with you. I always feel safe and trust they are doing what they can for me and my car. I know car maintenance and car repairs can be expensive and people are often taken advantage of in these situations however I know that Mazda cares, they are honest, reliable and will always do their best for me!
I purchased a used Ford F-150 at the dealership and overall it was a positive experience. Everyone I dealt with was interested in making a deal without any undue pressure, and a Duarte Bettencourt was a tremendous help in getting the final details wrapped up on the day I came in to pick up the truck. Overall, I would definitely consider working with the dealership again in the future.
Service was great and everything that was done was great
Purchased my first Mazda vehicle from North Shore Mazda and very pleased with all of them. The staff are very easy to deal with and professional especially Duarte. I worked with Duarte and he was great. He answered all my questions and he is very patient. I didnt feel pressured to buy the car right then and there at all. I will definitely buy again from them when I need an upgrade.
Everyone is very friendly and accommodating. I never felt under pressure as the quality of the car sells itself. They go above and beyond to make you feel comfortable. The whole experience has been a pleasure, from buying the car to the first scheduled maintenance. I was having an oil change and a warranty repair. I was offered a free loaner car while the work was being done. What a surprise! I had made the most of my time and received a short video of the mechanic reporting on what he saw as he inspected my car through his eyes, ...
Eric was very helpful during the whole process of buying my car! Not only did I get the price lowered I left the lot with a detailed car with a full tank of gas. I highly recommend North Shore Mazda.
Buying experience went smoothly, product consultant Eric Martiniello was very helpful. Would recommend this dealership to a friend. Really like the vehicle, CX-30 is great.
Duarte Bettencourt helped us to purchase a Mazda 6; the second Mazda (the first was a cx-5) we have purchased from North Shore Mazda in the past year and a half. The service once again was excellent, , the cleanliness (both pre and now during covid) went above and beyond, and my purchase was quick, easy and seamless with no overhead pressure.
Excellent, friendly and knowledgeable service. Superb physical plant. One of the most beautiful and functional auto dealerships I have ever seen.
I was able to lease a 2020 Mazda CX5 with no hassle at NS Mazda. Eric Martiniello was professional and complied with Covid safe practices each time that I met with him. Overall, the experience was positive and I will definitely recommend others to go visit this dealership.
i have to say i was treated so well loved the video they sent me.. the workers were friendly and explained everything they did in lay terms... thinking i will always do business with them thank you again they also asked if i had any questions and answered them
John Burke at North Shore gave me outstanding service. He recommended a new set of tires he put on his wifes car for me at a great price. Now who would not make sure their wifes car had great tires on it. LOL!! I had my puppy Doberman with me so he made sure my car got worked on right away in that he couldnt give me a loaner due to policy so I had to hang around outside. Weather wasnt bad thank God. We have always received great service during the Shacker program at North Shore and plan on ...
Duarte Bettencourt took great care of us biuying our used Mazda. even though we showed up with out an appointment he took us in. Recommend calling and making an appointment with Duarte!
We had a great experience though out the purchase process. Everyone we dealt with was professional, friendly, helpful and polite. Very happy with my purchase.